Privacy Policy

This Privacy Policy explains how Fireblock collects, uses, stores, and protects your personal information when you use our platform, website, and related services. We treat your data with the same care we treat our own. We collect only what we genuinely need, we are transparent about why, and we never sell your personal information.

1. Who we are

Fireblock is a multi-asset portfolio and trading platform. This policy applies to everyone who visits our site, creates an account, or contacts our support team. References to "we", "us", and "Fireblock" in this policy mean the Fireblock platform and its operators.

2. Information we collect

We collect information in three ways: things you give us, things we record automatically, and things required by regulation.

• Account details: your email address, password (stored only as an encrypted hash), display name, and optional profile fields such as a phone number and country.
• Identity verification data: when required, we collect identity metadata such as your name, date of birth, document type, and country, together with the images you upload for the check: a selfie and a photo of your identification document. We keep only the legally required minimum, we keep those images for as long as the review and any regulatory retention period require, and we never share them outside Fireblock.
• Transaction records: your deposits, withdrawals, trades, swaps, holdings, and ledger entries. This historical data is what makes our accounting transparent and auditable.
• Technical data: IP address, browser type, and device information are recorded to keep the platform secure and to detect abuse.
• Communications: support requests, tickets, and chat messages are stored so our team can help you and so there is a complete record of every interaction.

3. What we never store

We never store your private keys, recovery seed phrases, or plaintext passwords. No system on our side can recover or read them. If anyone claiming to be Fireblock asks for these, they are not us - report them to support immediately.

4. How we use your information

• Running and securing your account (login, sessions, onboarding, and access control).
• Executing and reconciling transactions against your immutable ledger.
• Complying with legal and regulatory obligations, including identity verification and record-keeping.
• Investigating suspicious activity, fraud, and abuse; protecting you and other users.
• Contacting you with important account notices and, with your consent, product updates.
• Improving the platform through anonymized analytics. We do not build advertising profiles.

5. Sharing your information

We do not sell, rent, or trade your personal information. We share data only in these limited situations: with service providers who process data on our behalf under strict contractual terms; when required by law, regulation, or a court order; and with your explicit consent. Every share is access-controlled and audited.

6. Security

We use encrypted sessions, session monitoring, role-based access controls, immutable ledger records, and audit logging for every significant account change. Access to operational systems is limited to authorized staff. Even with these controls, no method of transmission over the internet is 100% secure, and you also play a role: use a strong, unique password, keep your verification images to yourself, and never share your login details.

7. Data retention

Account information is retained while your account is active to keep records complete and auditable. Regulatory requirements may require us to keep certain records for a defined period even after you close your account. When data is no longer needed, we delete or anonymize it securely.

8. Your rights

Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. You can request a copy or deletion of your data by contacting support - exported data is access-controlled and audited, and deletion is subject to legal retention obligations.

9. Cookies and local storage

We use browser storage only for essential session functionality and to remember lightweight preferences. We do not use third-party advertising cookies.

10. Children

Fireblock is not directed at people under the age of 18, and we do not knowingly collect information from children.

11. Changes to this policy

We may update this policy from time to time. The latest version is always published here with its effective date. Significant changes will be communicated through the platform.

12. Contact

Questions about this policy? Email support@fireblock.app or use the Contact Support page. We respond within one business day.