Contact Support

Our support team is here to help you get back in and get on with your day. Fill in the form below and your request goes straight to the admin panel, where our team reviews it and replies at the email and phone number you provide.

Before you submit

Having the following ready makes it faster for us to help you:

• The email address on your account.
• A phone number where we can reach you.
• The type of application or request (for example account recovery, a trading issue, or a withdrawal problem).
• A clear description of what happened, including any error wording you saw.

After you submit

Your request is stored with a reference ID such as FB-XXXXXX, the admin team is notified immediately that a new request has arrived, and our team responds within one business day. Account-security issues are handled first.

How to reach us directly

• Support email: support@fireblock.app
• Report abuse or fraud: abuse@fireblock.app
• Quick response: Monday to Friday, within one business day

Important security notice

Our team will never ask for your password, private keys, seed phrases, or recovery codes. Never share them, with us or with anyone. If someone asks you for them while claiming to be Fireblock, do not respond and report it immediately.