Contact

We would love to hear from you. Whether you have a question about your account, a feature suggestion, a press inquiry, or anything else, here is how to reach the right team.

Support team

The fastest way to get help with your account is to open a support request. In your message, include the email and phone number on your account, the type of application or request, and a clear description of what happened. You will get a reference ID such as FB-XXXXXX that you can quote in follow-ups.

• Support email: support@fireblock.app
• Response time: within one business day
• Priority: account-security and frozen-account issues are handled first

Guided contact form

Prefer a form? Use the application-type box below, add your email and phone number, and send your request straight to the admin panel.

Other enquiries

• Press and partnerships: press@fireblock.app
• Business development: partners@fireblock.app
• Feedback and feature ideas: feedback@fireblock.app

Hours and locations

Our support team operates during standard business hours, Monday to Friday. The platform itself is available 24/7, and automated account notifications are always on. Reports of suspicious activity are monitored around the clock.

Registered office: Fireblock, Digital Asset Finance. Exact office locations are shared during onboarding with partners.

Report abuse or fraud

If you see suspicious behavior, phishing, or a scam impersonating Fireblock, tell us right away at abuse@fireblock.app. Include any links or screenshots - this helps us protect everyone.