Welcome to the Fireblock Help Center. These guides answer the most common questions about accounts, security, money movement, trading, and getting support. If you do not find what you need, open a support request and we will take it from there.

Getting started

Creating an account

Fireblock is invitation-only. Use the invitation key your account manager gave you on the sign-up page, choose a secure password that meets our security requirements, and you are in. Completing identity verification from your settings then unlocks the Verified badge and higher limits.

Getting verified

Verification is done with images you upload plus the identity details you type in. Go to Security, enter your name, date of birth, document type and country, upload a selfie and a photo of your identification document, and submit. Our review team decides within one business day and you will see the result in your settings.

Accounts and verification

Why is my account under review?

New deposits, unusual activity, or identity verification can trigger a review. During review the account stays readable and every change is recorded. Most reviews complete within one business day.

How do I get verified?

Complete identity verification from your settings: enter your identity details, upload a selfie and a photo of your identification document, and submit the request. Our team reviews the images and the metadata you provided, and you will see the Verified badge once approved.

Money movement

Making a deposit

Open Deposit, choose the asset, amount, and network, then attach your transfer evidence and submit. Our operations team reviews and confirms it, and it appears on your ledger.

Making a withdrawal

Open Withdraw, choose the asset and destination, enter the amount, and submit. Withdrawals require verification and go through review before processing. Fees are shown before you confirm.

Trading and markets

How do trades work?

Choose an asset, a side (buy or sell), and an amount. A market order fills immediately at the live provider price, while a limit, stop-loss or stop-limit waits in the order book until the live price reaches your trigger. Either way the fill, the fee and the resulting position all appear on your ledger with the fee shown upfront.

What do the charts show?

Live candlestick charts show real market data across timeframes from 1 minute to 1 week. Timeframe pills let you switch between them, and the last candle updates with the live price.

Security and safety

How do I keep my account safe?

Use a strong, unique password and never share your login details. Review your active sessions from the security page and close any you do not recognize, and keep your uploaded verification images private. We will never ask for your password or private keys.

I think my account is compromised. What now?

Contact support immediately with the email and phone number on your account. We will help you secure it, and we will escalate the issue as a top priority.

Getting support

How do I reach the support team?

Use the Contact Support page. Include your email, phone number, the type of application or request, and a clear description. Every request gets a reference ID and goes straight to the admin team.

What should I never share with support?

Never share your password, private keys, seed phrases, or recovery codes. Our team will never ask for them. If someone does, do not respond and report it.

Still stuck?

If these guides did not help, open a request on the Contact Support page. Include a reference ID from any earlier request if you have one, and our team will follow up at the email and phone number you provide.